Refund policy
Last updated 24 October 2026
14 days, no questions asked
- Changed your mind? Ask within 14 days of any payment, including a renewal, and you get it all back.
- AI requests that fail give their AI edits back automatically.
- Cancel any time: your plan runs to the end of the period you paid for.
Refunds within 14 days
For any payment, whether a monthly or yearly plan, a renewal or a top-up pack, you can ask for a full refund within 14 days, for any reason. Email support@itsbluehour.com or contact Paddle, our reseller, through paddle.net or the link in your receipt. The money goes back to the way you paid, usually within 5 to 10 business days, depending on your bank.
When a payment is refunded, the plan or the AI edits it added are removed from your account.
After 14 days
Payments older than 14 days aren't refundable, except where the law where you live says otherwise, or if something went wrong on our side, such as a double charge or Bluehour being unavailable for a long time. Write to us and we'll put it right.
AI edits given back automatically
- If an AI request fails, or enlarging a photo fails, its AI edits come back.
- If you undo a whole AI request within 3 minutes, its AI edits come back, up to 5 times a day. Undo itself is always free.
Cancelling
Cancel your plan any time from the app. You won't be charged again, and the plan stays until the end of the period you've paid for. Unused edits from top-up packs stay in your account.